just returned from 6 wonderful days in Akumal at the Secrets Resort. I will start by stating that this was a 9.9 out of 10 because nothing is perfect!
Guard at the gate let us in immediately after he confirmed our reservation (he had a list-no phone calls!) and a bellman was waiting to take our bags and another to park the car. A welcome glass of wine was in our hands within moments as we were taken to the Deluxe Rooms check-in (private). Another drink offered (full, premium open bar) while the concierge went through the amenities.
the draw back was the arm twist to attend the "private" breakfast for the vacation rental pitch which we deftly avoided.
no reservations were required for any meals other than the Asian Fusion (bennehanna style) and eat wherever, whenever, whatever you wanted. the pool bars had the same top shelf liquors as our premier building and the bartenders were more than willing to make whatever you wanted in whatever quantity you wanted. and if you asked, they would just invent something for you.
there were activities during the day; yoga, cross fit, volleyball, basketball, beach bingo and more, so no complaints if you find yourself bored. the wait staff were always there; ask and you shall receive.
tipping: I tipped if the service was over the top, otherwise, at an all-inclusive, I considered it "included" and the service did not diminish if I didn't tip. I watched some others tip constantly and others, not at all.
the room was outstanding. ocean view, twice daily room service (towels, turndown, minibar refilling, etc) and so clean, you could eat off the floor. whoever attended to our room did a wonderful job.
restaurants: French (at there twice, soooo good!), Italian (also very good), Asian Fusion (too much hype), Seafood (also sooo good), International and Mexican (skipped those). I can say honestly that every dinner was outrageously good. Breakfast in the Market (cook to order eggs and too much other to describe) as well as another menu driven breakfast facility. I cant begin to describe all the lunch choices.
I'm not an "all-inclusive" person; id rather rent a condo or house and go off the reservation, but I will honestly state that this was the best I've ever stayed at.
if you want more information, send me a private message.