THESE ARE ACTUAL COMPLAINTS RECEIVED BY "THOMAS COOK VACATIONS" ( HILARIOUS ) !!!!!!

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Mellow52
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2015/05/28 12:34:36 (permalink)
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THESE ARE ACTUAL COMPLAINTS RECEIVED BY "THOMAS COOK VACATIONS" ( HILARIOUS ) !!!!!!

1. "They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax."
2. "On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food."
3. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish."
4. "We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price."
5. "The beach was too sandy. We had to clean everything when we returned to our room."
6. "We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow."
7. "It's lazy of the local shopkeepers in Puerto Vallartato close in the afternoons. I often needed to buy things during 'siesta' time -- this should be banned."
8. "No-one told us there would be fish in the water. The children were scared."
9. "Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers."
10. "I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts."
11. "The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun."
12. "It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair."
13. "I compared the size of our one-bedroom suite to our friends' three-bedroom and ours was significantly smaller."
14. "The brochure stated: 'No hairdressers at the resort.' We're trainee hairdressers and we think they knew and made us wait longer for service."
15. "When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners."
16. "We had to line up outside to catch the boat and there was no air-conditioning."
17. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."
18. "I was bitten by a mosquito. The brochure did not mention mosquitoes."
19. "My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked."
post edited by Mellow52 - 2015/05/30 13:11:00
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CurlSnout
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Re: THESE ARE ACTUAL COMPLAINTS RECEIVED BY "THOMAS COOK VACATIONS" FROM DISSATISFIED CUST 2015/05/29 13:55:05 (permalink)
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Reviews can be interesting.
Here's a place in Singapore I'll be missing :D
Nothing like the fine places in Mexico.
 
“Utter hell at 1am. Venemous staff who do not belong in the industry.”
Reviewed December 21, 2008
This is the letter I wrote to their owner after we calmed down after a few weeks (note: it seems very similar to what "Martin" wrote as his/her review. Obviously the same staff)
Good Afternoon ownership of Bugis,
This is to notify you that my wife and I were treated in the most appalling manner by your staff in July 2007. We have enclosed a photo of this staff member. We took many photos of her for our own personal security. We will be taking all appropriate action to have our complaint heard and appreciate your soonest acknowledgement.
Essentially, we arrived at 1am by flight and she kicked us out onto the street with police. When we were on the street, the police told us they have received many complaints regarding this woman. They were very understanding and took us to another hotel. It was past 2am when we arrived- into a city with no accomodation available and in a city neither of us had ever been to. How in the world is this considered hospitable backpacking service? Unbelievable. We asked to see the room before checking in because she said there were no windows and that if we stayed one night, we HAD to stay a second as per our reservation. Huh??? We asked to see the room first and she said that if she showed us the room, we would have to pay for both nights 100%. This was a lie and she was trying to show some power. This was obvious because then she said she didn't want us to stay there and that if we left she could easily cancel the reservation and she would. This discepancy showed us she was acting in her own capacity and that she wasn't following Bugis Standards. We work in Afghanistan for the UN and the German Governement (I am Canadian) and have never ever been treated as awful as this. EVER. once again, I ask for your acknowledgement of this instance and ask for an apology.
Sincerely, Matthew and Nodira Gray -
Liked — the moment we left
Disliked — the fact that a hostel would hire a miserable robot to work the front desk
  • Stayed May 2007, traveled as a couple 
     

"Por que no refrescarte?"




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