Flight question for those in the roo during time change

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Wanderlust4Mexico
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2015/01/21 09:37:47 (permalink)
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Flight question for those in the roo during time change

Our flight is scheduled to leave at 1:38pm on 2/4/15. I just called United to check if our flight would be effected by the new time zone change. I was imaging that our take off time might change. Their response was simply "no....it's just like daylight savings." So I explained that it wasn't daylight savings that it was an official time zone change that goes in to effect on 2/1 and it's only for a small area of Mexico. I asked if United was aware of this change and her response was, "probably". I explained that her response wasn't very reassuring. She then proceeded to tell me that all flights will leave at the scheduled local time and that a time change in cancun has no effect any incoming flights.

How can this be? No effect at at all???? Now we are in the same time zone as New York (where the plane I'm suppose to board is originating). Maybe they'll just fly faster to make up the hour...lol

There have been so many times I have watched planes land and passengers deplane and then very shortly new passengers are reboarding.

I was wondering if there is anyone else out there staying in Quintana Roo during the change and if their airline has made any changes to their flight?

"Not all who wander are lost" - J. R. R. Tolkien
#1
el gran chico
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Re: Flight question for those in the roo during time change 2015/01/21 10:01:53 (permalink)
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Yup, the expectation is the outbound departure and inbound arrival times won't change, but outbound arrival at CUN and inbound departure at CUN will be 1 hour late.
 
So if you fly after Feb. 1 until April 4 (the night the airline's system think CUN will advance the clocks), add 1 hour to the times at the CUN end.   That is, if it says 2pm CUN local time, it will be 3pm.
 
This is what I got from I contacted my airline, so I can't say it's true for all of them.

Last in Mexico Mar 12 to 19, 2019 [19th trip to MEX, 15x to RM (1998 to 2019), 9x to HMB (2006 to 2016)]
#2
Wanderlust4Mexico
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Re: Flight question for those in the roo during time change 2015/01/21 10:11:28 (permalink)
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I just wanted to clarify that we are scheduled to leave Cancun on 2/4. My original post read as I was arriving on 2/4.

Not concerned about arrival since we get there before the change.

"Not all who wander are lost" - J. R. R. Tolkien
#3
Wanderlust4Mexico
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Re: Flight question for those in the roo during time change 2015/01/21 10:14:32 (permalink)
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El grand Chico.....what airline are you taking?

"Not all who wander are lost" - J. R. R. Tolkien
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papacutoffs
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Re: Flight question for those in the roo during time change 2015/01/21 10:58:20 (permalink)
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Most Cancun flights from US are turnaround flights, My guess would be an hr later than originally booked.




#5
carolslc
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Re: Flight question for those in the roo during time change 2015/01/21 11:02:40 (permalink)
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Thanks for posting the question. I am wondering the same thing as we go at the end of Feb. I'm assuming that we will arrive to CUN one hour later than the airline currently has posted as we'll lose an additional hour. Then our flight departing CUN will actually leave an hour later than the airline is currently saying.


 


#6
Wanderlust4Mexico
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Re: Flight question for those in the roo during time change 2015/01/21 11:47:08 (permalink)
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papacutoffs
Most Cancun flights from US are turnaround flights, My guess would be an hr later than originally booked.


This is exactly what I thought, but the customer service rep at united just wasn't getting it. She kept saying it's just like daylight savings. Ugh......soooo annoying. And I'm in a super bad mood today.

I think I'm just going to have to call again and hope I get someone a bit more competent.

"Not all who wander are lost" - J. R. R. Tolkien
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LaurainPA
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Re: Flight question for those in the roo during time change 2015/01/21 13:36:25 (permalink)
+1 (1)
yeah, It looked strange on our ticket too, says our flight home is 5 1/2 hours but it's only 3 hours since we cross over the time  change.
#8
Newf Lover
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Re: Flight question for those in the roo during time change 2015/01/21 14:51:04 (permalink)
+2 (2)
We leave Sun and return after the first. When I called Delta they said that any ticketed passengers would be emailed a schedule change as of the first when the time changes. My plan is to try to get an answer from the agent when we check our luggage on Sunday. If not we will just get the the terminal early before departure back to the USA. 
This is not how I would run an airline. 

 





If love could have saved her..........she would have lived forever.
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el gran chico
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Re: Flight question for those in the roo during time change 2015/01/21 16:02:12 (permalink)
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Wanderlust4Mexico
El grand Chico.....what airline are you taking?



A Canadian airline that I doubt many Americans have ever heard of.

Last in Mexico Mar 12 to 19, 2019 [19th trip to MEX, 15x to RM (1998 to 2019), 9x to HMB (2006 to 2016)]
#10
FWFrog
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Re: Flight question for those in the roo during time change 2015/01/22 08:02:59 (permalink)
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An agent will not be aware of the time change issue.  They will only report what their system is saying with respect to departure/arrival. I am certain that the logistics people at your airlines are completely aware and the system will be updated and you will be forwarded a revised itinerary.  Alternatively, it will be updated if you login and view online or if you call. 
 
In reality, the real times will likely be the same.  They will not change the "real" gate times in the US/MX.  This causes too many issues with scheduling and gates.  Only the new MX times will be reflected.
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el gran chico
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Re: Flight question for those in the roo during time change 2015/01/22 13:13:15 (permalink)
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"In reality, the real times will likely be the same."
 
That's what I think is fueling any confusion/uncertainty - how is "real" time being defined?   If you mean UTC/GMT/zulu time, I agree, but if you asked a Quintanarooense what the real time is, he/she'd say the local time.
 
"and the system will be updated and you will be forwarded a revised itinerary"
 
I suspect you are completely correct although the time change is now 9 1/2 days away and nothing has been updated yet.    I can't blame people for by antsy about this especially if they are flying out of CUN a week from Sunday.

Last in Mexico Mar 12 to 19, 2019 [19th trip to MEX, 15x to RM (1998 to 2019), 9x to HMB (2006 to 2016)]
#12
Wanderlust4Mexico
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Re: Flight question for those in the roo during time change 2015/01/22 13:37:50 (permalink)
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el gran chico
 
"and the system will be updated and you will be forwarded a revised itinerary"
 
I suspect you are completely correct although the time change is now 9 1/2 days away and nothing has been updated yet.    I can't blame people for by antsy about this especially if they are flying out of CUN a week from Sunday.


I am a bit antsy. We leave very early on Wednesday (1/28) and have not received any updates......nor has my reservation changed.

"Not all who wander are lost" - J. R. R. Tolkien
#13
Wanderlust4Mexico
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Re: Flight question for those in the roo during time change 2015/01/22 13:59:39 (permalink)
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I just had a second unhelpful phone call with united airlines. This agent had me on hold 15 min while she checked with her support staff. Her response to my question was that my flight would not be affected because there is no such change in time zones scheduled!!!!!!! And that April 5th will be the next change in time!!!!!!!

She actually told me that I was wrong and that the time in Cancun would not be changing on Feb 1.

I seriously do not even know what to do with this. This feels like an April fools prank.

"Not all who wander are lost" - J. R. R. Tolkien
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el gran chico
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Re: Flight question for those in the roo during time change 2015/01/22 15:33:45 (permalink)
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That goes to show you what a bad idea the implementation plan is!    When the US changed to the current DST rules (2nd Sunday in March to 1st Sunday in November) in 2007, it was signed into law in mid-2005, so people/businesses (including airlines) had more than 18 months to prepare for it.
 
Mexico (or maybe it's Quintana Roo in this case??) gave everyone 3 weeks (can only count from January 12 when the February 1 surprise was announced).
 
For sure, an organization like United Airlines wouldn't change their schedule system because someone saw something on the internet.   They'd want something from an authority - Federal Government of Mexico, State Government of Quintana Roo, etc.   These guys have clearly dropped the ball in communicating this change to all stakeholders.
 
The irony of this is one of the drivers of the time change is tourism! 

Last in Mexico Mar 12 to 19, 2019 [19th trip to MEX, 15x to RM (1998 to 2019), 9x to HMB (2006 to 2016)]
#15
bmoguy
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Re: Flight question for those in the roo during time change 2015/01/30 16:18:46 (permalink)
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Hello. I am travelling west jet . Feb 9th. I just received an email saying my times had changed. I leave Canada at the original time but arrive Cancun an hour later. I leave cancun 1 hour later and arrive in Canada at the original time. So the only time to worry about is your departure time from Cancun. (unless you have a car waiting - I wrote caribean rent a car and told them I would be an hour late)
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Moosedog
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Re: Flight question for those in the roo during time change 2015/01/30 17:36:52 (permalink)
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Found this today -- I followed a teeny-weeny little "Important Notices" link off the United homepage.  And there, buried amidst San Francisco and Seoul terminal announcements, Newark & NY check in information, etc., it says:
"Time zone change affecting Cancun and CozumelAs of February 1, 2015, the time zone in the Quintana Roo state of Mexico will change from Central Standard Time to the equivalent of Eastern Standard Time. This will impact United’s flights between the U.S. and Cancun and Cozumel. U.S.-based flight arrival and departure times will not change, but arrival and departure times in Cancun and Cozumel will shift to an hour later."
 
That's it.  No email from United, the flight times are the same when I look up my reservation -- seems like kind of a do it yourself scheduling change.  I figure I'll show up at Newark when I'm supposed to and my transport at CUN will presumably figure it out.  And coming home?  Hey, I won't be in a rush :-)
 
#17
bill/pam
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Re: Flight question for those in the roo during time change 2015/01/30 18:50:17 (permalink)
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We are also flying United. My guess is they will figure it out when they start landing and departing after FEB.1
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tequib
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Re: Flight question for those in the roo during time change 2015/01/30 20:44:57 (permalink)
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"That goes to show you what a bad idea the implementation plan is!    When the US changed to the current DST rules (2nd Sunday in March to 1st Sunday in November) in 2007, it was signed into law in mid-2005, so people/businesses (including airlines) had more than 18 months to prepare for it."
 
And as far as I can tell they have yet to determine whether they will follow Daylight Savings time or not.  Based on the reasoning for making the change it would seem quite strange not to do so.
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Steve O
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Re: Flight question for those in the roo during time change 2015/01/30 21:35:15 (permalink)
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I received a e-mail from Southwest a few days ago telling me my departure time leaving the states on February 1st will be the same but my arrival time will be an hour later than scheduled. They also said departure times from Cancun will be one hour later. I also received a new flight schedule from them showing I will be landing in Cancun at 1:30 instead of 12:30 pm.
 
I only booked a one way flight so will land an hour later but I purchased my ticket last August so I would assume that tickets issued after February 1st should have the correct times on them. 
 
Here's the letter. I think they got the April 4th wrong.
 
Did you know that you’ll enjoy an extra hour of daylight in the evening during your upcoming trip to Cancún?

The state of Quintana Roo in Mexico, which includes Cancún, recently confirmed that they will change to a new time zone during the winter season, February 1 – April 4, 2015.

The newly approved time zone for the state of Quintana Roo will be the equivalent of U.S. Eastern Time and will take effect at 2:00am on February 1, 2015 when the state will set its clocks ahead 1 hour to 3:00am.

What does this mean for your upcoming trip with Southwest Airlines®?
  • Domestic U.S. departure, arrival, and connection times to/from Cancún will NOT change.
  • Local Cancún arrival and departure times WILL change to 1 hour later than originally scheduled to reflect the new Quintana Roo time zone.
  • You WILL receive an automatic re-accommodation email by January 30th reflecting the new Cancún local times of your flights.
  • This will NOT affect EarlyBird® or any other upgrade product that you have already purchased.
Once again, your domestic U.S. departure and arrival times will not change.

Absolutely no action is required by you; simply get ready to enjoy your trip with Southwest®.

Regards,
Southwest Airlines 
#20
Mellow52
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Re: Flight question for those in the roo during time change 2015/01/31 19:45:48 (permalink)
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Im flying Delta down in Feb and they just sent me an email stating there had been a change in my flight. I logged into my account and it had the new times for my flight. I arrive 1hr later and i depart 1hr later. So it looks as if Delta is aware of the new time change. Departure and arrival for home airport is the same  . There was no change in them or layover time.
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sandinmypants
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Re: Flight question for those in the roo during time change 2015/02/02 11:10:39 (permalink)
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American had it all hosed up, too.  I was doing my "routine weekly ticket check" on Saturday (I do this every week, they love to switch our flights/seats/whatever just for the heck of it) and they had moved us to an early morning flight so Sunday I called them to get switched back to an afternoon flight - the times I was looking at on my computer were an hour different than what they had on their computers.  The guy was confused (and I was speaking to a manager....yikes!), he couldn't quite comprehend that Mexico had switched time zones.  I told him just put me on the flight, I would figure it out myself later.    As long as it isn't butt-crack-of-dawn, I can swing an hour either way, I have a few weeks to figure it out.
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katzgar
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Re: Flight question for those in the roo during time change 2015/02/02 11:34:30 (permalink)
-2 (2)
wouldn't you just get off the plane when it lands or will you have to sit on the tarmac for an hour?

Katzgar
#23
Egger
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Re: Flight question for those in the roo during time change 2015/02/12 05:57:18 (permalink)
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Flying WJ Feb 23rd from Calgary: arrival time is 1 hour later.  Return Mar 03rd: Departure is 1 hour later.  No big deal & the Confirmation Code remains the same.
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hoppybrewer
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Re: Flight question for those in the roo during time change 2015/02/12 06:13:41 (permalink)
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Checked with American last nite and my arrival time is 1 hour later. No heads up from American. But all is good now.
#25
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