Rental Cars

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el gran chico
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Re: Rental Cars 2014/09/06 21:11:59 (permalink)
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Ok, you guys just convinced me to give up on EasyWay and try America.   I've never had any trouble with EasyWay in I think 5 rentals with them (the last one in 2013 went very well) although I too hate the paper plates thing (that happened at least 3 of the 5 times) - is America better for real plates?   I always book a VW Jetta and at least twice I got something else at EasyWay.
 
By the looks of it, the America office is pretty much at the place you need to do a 180° turn on the 307 when heading out from the EasyWay location so that shouldn't be any less convenient.
 
My biggest gripe about EasyWay is sometimes it was almost an hour there to get the car.   Is America better for that too?

Last in Mexico Mar 12 to 19, 2019 [19th trip to MEX, 15x to RM (1998 to 2019), 9x to HMB (2006 to 2016)]
#26
Vancouver Sundog
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Re: Rental Cars 2014/09/06 23:16:03 (permalink)
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America is across the 307 from Easyway, just south of the Marriott 
 
Takes us max 30 minutes for pickup / dropoff under 10 minutes
 
We have picked up / dropped off cars from them at the airport, playa, tulum and downtown Cancun offices (for our Isla trip)
post edited by Vancouver Sundog - 2014/09/06 23:35:39

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#27
gal4giants
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Re: Rental Cars 2014/09/07 11:01:24 (permalink)
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Our last rental with America/Caribbean/Cancun it took them well over an hour to 'retrieve' the car after completing the paperwork.  Nationalized our car this summer……playing the car rental game no more!    

 
 



 
 
#28
carolslc
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Re: Rental Cars 2014/09/07 14:39:56 (permalink)
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Drives me crazy when you have to wait an hour or more to get your car once you get to their office. We'll have our kids with us next time - including my daughter who has autism and has a serious problem with waiting and we'll have been cooped up on a plane....  Looking seriously now at Isis out of PDC (thanks Klonghall for the info). With 3 day or more rental, they offer free pickup/drop off at Cancun airport. As I understand it, they bring you your actual car to the Cancun airport. America beats them on price on the little cars, but Isis is comparable on the bigger ones. Last time we rented from Easyway, and we stood in their office for more than an hour, no chairs, no water. It was miserable for us - it would be exponentially bad with the kiddos.


 


#29
henninjak
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Re: Rental Cars 2014/09/10 05:24:09 (permalink)
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To know about the rental cars information is becoming easier through the utilizing services of online. Based upon the our money we can book the rental cars.
 

 
 
 
 
 
 
 
 
 


#30
Alaskans
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Re: Rental Cars 2014/09/17 17:40:03 (permalink)
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This thread is interesting.  We have been coming to Akumal for past 12 years and always rent a car.  We pretty much have used Easyway for most of those years and agree with most of the observations in this thread but it has never been so bad to not use them.  I too noticed a change in Easyway this year as their prices have gone up and they are not responding to emails like they have in past.  We do not like the paper plates either and have actually had them expire while we had the car.  I decided to look around this year before we come in November and found Blueway as an alternative.  Their rates were better then Easyway and like Easyway they are off the airport so no airport taxes to pay.  There site did say that full insurance is mandatory, which is wrong since only ALD is required by law. Your major credit card will cover liability in Mexico but not cover CDW.  So my question is has anyone had experience with Blueway?  I am also going to look at ISIS and American based on this thread. 
#31
hoppybrewer
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Re: Rental Cars 2014/09/17 18:14:09 (permalink)
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we used them in Feb. no  problems. We are using them again in Oct.
 
#32
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Re: Rental Cars 2014/09/18 17:10:10 (permalink)
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Update:  I checked American (Caribbean) and there quote for a three week compact car rental in Nov-Dec was $836.  Blueway quoted $$475, After much prodding Easyway, from whom we have rented from for past 10 years, responded and lowered their online quote from $610 to $526.  The American quote includes CDW insurance which normally costs about $12 per day or $252 for three weeks.  The other quoted do not include CDW insurance since I do not buy it from the rental company.  You do not need to pay the high costs for CDW since that coverage is available otherwise.  Also CDW insurance is not required by Mexico law.  The rental car coverage provided by Visa or Master Card is CDW insurance and covers up to the value of the rented car.  It is valid in Mexico.  Go to your credit card web site and print out the terms of coverage.  What you will find is the credit card insurance does not cover any third party liability insurance, and that coverage is required by Mexico law and you should buy the ALD from the rental company.   There is another option for CDW if you have an American Express card.  Sign up for a program they offer called Premium Car Rental Protection they offer.  It is free to sign up for and it is activated when ever you charge a rental car on your AMX card.  I signed up for a $75,000 CDW policy that also covers passengers in car for AD&D, Medical Expenses, and some personal property.  The cost per rental period, not per day, is $19.95.  Many people are confused by rental car insurance when out of their home countries and pay way too much.  But I understand peace of mind when out or our element.
 
Anyway when I first started going to Akumal back in 1997 I rented a car from the big well known companies at the airport.  I moved away from that after being educated to some degree by getting to know the area.  Also they were always higher priced then Easyway.  I decided to check them again today and did an **** search for cars in Cancun.  I was surprised to see the rates for Alamo and National and many others.  They were like $4 per day for a compact and $24 for a week.  Not believing this I went to the Alamo web site where I rent from often when traveling in US, and confirmed the same rates, and they would even discount rate more since I was in their rewards program.  So I went through the booking process and got a compact and added ALD at the rate of $12.95 per day and the total rental cost came up to $468.29 USD.  I booked it and will try them again.  They are located at airport so no meeting the guy with sign who is not always there, going to the sketchy office, paper plates, etc.  I even checked the airport fee and sales tax cost on the rental from Alamo.  Fee was $36.70 and tax was 64.59.  On the Easyway quote the tax was $84.16 and on the Blueway quote the fee was 37.27 and the tax $65.69.  So not much to the claim of saving  by booking from those companies with off airport offices. 
 
So after many years renting I too am dumping Easyway. 
#33
juan rojo
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Re: Rental Cars 2014/09/18 21:26:00 (permalink)
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I don't know about Blueway but with the America brands you just GET ALL but a special tire and glass option for five dollars a day . There is NO discount for not taking any other coverages you get them all and that's it and the cost is STILL competitive with Easyway for sure .


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#34
Isla Chica
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Re: Rental Cars 2014/09/24 11:34:58 (permalink)
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For my first time ever driving in a rental in MX, I used EasyWay, and they were fabulous!  Great guys to deal with, all very nice and friendly.  I had an almost brand-new car with only a few hundred, or maybe it was thousand, miles on it.  I got full-coverage $-0- deductible ins, and the location was easy in, easy out, no waiting.  Gas station right next door was a bonus!
#35
notouchie123
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Re: Rental Cars 2014/09/24 20:39:51 (permalink)
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We have never had issues with easyway! Love them - it's mexico. It's not perfect!

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#36
gmadeb
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Re: Rental Cars 2014/09/25 00:40:11 (permalink)
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Question...I have a really good price quote from National.  However, online they don't quote what the additional insurance is for Mexico.  Would you recommend I call the CUN agency to get the rates?  Also, any thoughts about returning the car in the a.m. before the desk opens?  Not just for National, but any of the rental agencies?? 


#37
notouchie123
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Re: Rental Cars 2014/09/26 21:09:28 (permalink)
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"The rental car coverage provided by Visa or Master Card is CDW insurance and covers up to the value of the rented car. "
 
I have found for my own cards that only Visa covers CDW. My Master Card does not.

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#38
Isla Chica
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Re: Rental Cars 2014/09/29 17:20:43 (permalink)
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Have you check to see if your CC actually covers cars RENTED IN MEXICO?  Worth asking.
#39
TwirleyB
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Re: Rental Cars 2014/09/29 18:26:08 (permalink)
+1 (1)
Your credit card insurance may cover it, BUT you have to pay all damages before you can leave MX.  If you got enough cash or credit (if they take plastic to cover all damages) to pay before leaving, then you get to try to collect from your card insurance, once you get home.
#40
katzgar
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Re: Rental Cars 2014/09/29 18:27:18 (permalink)
+1 (3)
" You do not need to pay the high costs for CDW since that coverage is available otherwise. "  this advice is really really unfortunate. you will not be allowed to leave mexico until all and any damages are settled.  CC claims get submitted when you get home and take time.  you will sit in a mexico jail until the problem is fixed.  not buying all the coverage in mexico is risky.  this advice allows the potential for jail time in mexico.

Katzgar
#41
TwirleyB
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Re: Rental Cars 2014/09/29 18:33:49 (permalink)
+1 (1)
Easyway has new guys in the office.  They don't know who previous customers are nor are they authorized to deviate from web site pricing.  If you want a good quote from Easyway, call 877-640-3279 and ask for Fernando, Jose Maria or Jesus.  Ask for quote with all insurance and tax included.  I've always had superb service, above and beyond their duty, like when I let the gas get Too low to get to a station.  They brought me gas, with receipt.  I paid for gas and a nice tip.  
 
#42
henninjak
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Re: Rental Cars 2014/10/01 07:07:36 (permalink)
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With the help of online car rental services we can easily travel from one place to another if we are from outside the country. Can you please share me some more information regarding the topic.
 
 
 
 
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#43
katzgar
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Re: Rental Cars 2014/10/02 14:54:29 (permalink)
-1 (1)
oops
post edited by katzgar - 2014/10/02 14:56:42

Katzgar
#44
grcarver1
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Re: Rental Cars 2014/10/05 22:54:10 (permalink)
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We have always used American/Cancun/Carribean and only once did we have a problem.  And it was not major.  We had rented a van and a mid size for a week during high season in March.  We got the van right away, but after waiting more than an hour for the Tsuru we had reserved, we left with just the 14 passenger van.  It was a tight fit, but we managed for the week.  And it was very busy high season.  All the other times we have used them was in Nov/Dec and never had one problem!  Great company.  

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#45
FinsUP
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Re: Rental Cars 2014/10/06 14:51:00 (permalink)
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TwirleyB
Easyway has new guys in the office.  They don't know who previous customers are nor are they authorized to deviate from web site pricing.  If you want a good quote from Easyway, call 877-640-3279 and ask for Fernando, Jose Maria or Jesus.  Ask for quote with all insurance and tax included.  I've always had superb service, above and beyond their duty, like when I let the gas get Too low to get to a station.  They brought me gas, with receipt.  I paid for gas and a nice tip.  
 




Twirley, I've dealt with Jesus and Jose Maria too for years, up until last year when the quote fo 4 weeks was 1100 or 1400 dollars - ridiculous, especially given that the year before - and before that, and before that, we paid HALF that price.  They ignored my emails (at least 5 in a row) and even when I cancled the reservation, they didn't respond...BUT about 2 weeks before the date they sent me a confirmation for pick up!  Told them to forget it, we weren't interested.  THEN he said, okay for you, it's xxxx.00.  I said nope, I canceled it, and we aren't even going down that year.  Their blatant lack of response just did it for me.  Even now, when you do an online quote - for a specific period of time, with insurance, it's at least 1.5x higher than any other site, I electronically quote the same period of time for.  
 
#46
LaNell
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Re: Rental Cars 2014/10/06 22:33:14 (permalink)
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Thanks for all the Car Rental advice.  I know the last thing I want to do after a 6 hr flight is argue about a switch & bate reserved car and rate!  We've had some stressful times in those car rental offices.  I will try America/Caribbean/Cancun this time!
 




 
 
 
#47
snorkelphile
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Re: Rental Cars 2014/10/07 02:40:09 (permalink)
+1 (1)
We are liking Blueway lately.  Their price point is always the best (recently) and no surprises when getting/returning the car.  They have given us no reason not to keep renting from them.  We always rent with SLI coverage, but nothing else.  Our most recent per day rate from them this coming November comes out to just $17.82 per day.  Our personal best in Q.R.
#48
sherrys07
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Re: Rental Cars 2014/10/07 09:03:32 (permalink)
+1 (1)
It is crazy not to buy all the insurance, Katzgar is right, the alternative is JAIL.
I checked with our CC's many times, coverage in Mexico specifically (and many other countries also) IS NOT INCLUDED.
 This is not something to fool around with, heed only the long time travelers, anyone who has only a couple of experiences in this should not
be whom you follow.
 
post edited by sherrys07 - 2014/10/07 09:05:03

Sherry


Next trip to heaven on earth.....soon!
#49
snorkelphile
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Re: Rental Cars 2014/10/07 10:24:42 (permalink)
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Sherry, it is true that your own auto insurance and credit card rental coverage do not include LIABILITY in Mexico. You will go to jail without liability coverage, at least until there is a decision about who is at fault and damages to the victim who is not at fault have been settled.  Liability insurance will cover these damages without a lot of fuss about whose fault it is.  Mexican liability insurance.  However collision and comprehension coverages - which cover damages to the rental car are covered by both your own auto insurance and frequently as secondary coverage, your credit card.  HOWEVER, if the worst happens you will have to pay in full for those damages in cash or by CC and then get reimbursed sometime after you get home from your trip.  We have a high credit limit on our cards and are more than willing to take that risk to save the exorbitant rates on those coverages when we rent in Mexico or in the States. 
 
Also, folks may not know that rental car companies are required by law to include Mexican Liability Insurance in their rental rates, but in order to keep those rates looking lower, only include a nominal and inadequate amount.  Hence the coverage to add to your rental is called SLI - SUPPLEMENTAL liability insurance.  Plus, I don't think there is a rental car company in Mexico who lets anyone out the door without electing at least SLI.  Not understanding all of this stuff means many ignorant travelers get unnecessarily unhappy with rental car company desk clerks, unfortunately.
 
All that said, we have rented from Cancun/Caribbean who offer full coverage anytime their rate is as good or just marginally more than other company's rates inclusive of SLI only.  Why not?
 
Since we own a home in Mexico, and we always rent a car when there, we have a heck of a lot of experience with this.
 
Kim
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