Easyway NO WAY!

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D@C
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RE: Easyway NO WAY! 2013/04/08 23:40:15 (permalink)
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The No Show was bad enough, but after that we had contact with them. We we're told the car was on the way, so we waited. After talking to them again by e-mail they said they would look into it and get back to us, that Never happened. We lost about 1/2 a day. Good thing the Beer was cold! And yes, this could happen with any car rental company, but this happened with Easyway, and it happened to me and another couple that was also waiting. This was not an Easyway to go for our car rental!!
#26
alleycat1
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RE: Easyway NO WAY! 2013/04/09 07:44:45 (permalink)
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After about 30 trips with Cancun Rental, I went with Easyway on my last trip and I plan to use them again next week. I had three trips in a row with problems so I switched. Easyway was there & the whole process was a lot faster!
#27
el gran chico
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RE: Easyway NO WAY! 2013/04/09 11:21:12 (permalink)
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All I can say is that our experience with Easyway a few weeks ago went fine. We had a major screw up with our luggage so we were stuck at the airport for nearly 2 hours after we landed, and the Easyway guy was still at the customs exit waiting to pick us up.

The only "complaint" I had was that the car wasn't ready after I got to the office to do the paperwork - it was about another 15 minutes to complete the cleaning before we were able to make our way to Akumal. After the airport fiasco, I felt fortunate the guy stayed around so I didn't make a fuss about it.

So maybe Easyway is fine when you pick-up from Cancun Airport, but not so fine when you pick up at other locations?!?! [&:]

Last in Mexico Mar 12 to 19, 2019 [19th trip to MEX, 15x to RM (1998 to 2019), 9x to HMB (2006 to 2016)]
#28
txgal
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RE: Easyway NO WAY! 2013/04/09 12:39:58 (permalink)
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This really concerns me. I have used Easyway for the last few years - primarily because I could rent in Cancun and return in Playa. I went to reserve the car for my July trip this summer and the rental rates doubled when I put in 9 days versus 7 days. So I emailed Jesus - on top of the email reservation that I had made last year and the discussions that we had last year about rentals and such - he continued to quote me cheaper prices for a smaller car - and not much cheaper than the doubled amount either - just about $75 cheaper. I already know we can't do a smaller car - there are 4 of us and lots of luggage because we bring our own snorkel equipment. We plan on driving to Valladolid for a few days then Akumal and dropping the car in Playa so we can finish our vacation over in Cozumel.

If anyone knows of another car rental place that I can rent at Cancun airport and return in Playa - please let me know so I can keep them in mind too.

Suzanne





#29
juan rojo
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RE: Easyway NO WAY! 2013/04/09 12:44:19 (permalink)
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I think El Gran Chico has it right . If they , or any renter , pick you up at the airport service is pretty good . A LOT of the problems with ALL renters seem to involve pick up and delivery other than at the airport . I even read about someone wanting to head to Coba with their rental having to return to PDC with the driver to process the paperwork , kinda wrecking that plan . If possible I would plan a day around picking up the car in Tulum or PDC , with a backup plan worked out for contingencies .

I also know that people get very upset by being ignored and forgotten or getting the wrong car or a bad car and no apology but at least none of these complaints involve stealing your money through charge card fraud and existing false damage claims or sending you out without a spare tire in order to charge you for loosing it on return . I realize that is a very low standard to judge by but that is the level of this particular playing field in this market .

D@C , we looked for a likely bunch of LGers at the fullmoon party but couldn't see anyone . Cheers


Please be happy always

PARTLY CLOUDY = MOSTLY SUNNY
#30
D@C
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RE: Easyway NO WAY! 2013/04/09 19:00:52 (permalink)
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Hi juan rojo. Not to many showed up for the party. My wife and I we're there, chile was also there, but after we left. and a few others came. No time was set for the party, but the few that did show up had a good time!

I have an update on easyway.. Jesus e-mail me last night. The message got to him about the bad reviews. He told me that not getting the car to me was a mistake, and he will learn from that . I agreed with him that everyone makes mistakes and that I really didn't have a problem with the NO SHOW. I had a problem with the lie's that came from the phone calls and e-mail that followed. That's why we waited. That's what made me so mad!

Sometimes a bad review can be a good thing. Jesus has been getting a lot of e-mail from a lot of people worried about there reservations.
I believe that easyway will do everything possible to fix there problems!
#31
Beachey
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RE: Easyway NO WAY! 2013/04/09 20:38:53 (permalink)
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It honestly looks to me like the "Mistake" was that they got caught!!!
Let's hope that maybe Jesus has actually learned about customer service in the internet age!!!


 You can't drink all day if you don't start early!!
 
#32
TwirleyB
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RE: Easyway NO WAY! 2013/04/09 23:39:22 (permalink)
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D@C, I'm glad Jesus contacted you.  I thought he would.  I'm pretty sure that the business out of the cancun office is very busy but well managed.  If its anything like my previous resort and restaurant business in high season,  where you are constantly juggling reservations for many people of diverse groups, things can get really hairy.  As much as we try to prevent them, they do occur.  Timing is everything.  
I'm not sure how much control Jesus has over the office in PDC or Tulum.  Those are usually the offices that deliver to Akumal and surrounding locations.
 
If its high season and you have to wait in line for your car to be ready and paperwork done then thats the way it is.  Just like waiting in line at Disneyland for the ride.  If you went to a place where the rental lot was full of cars in high season and there were no customers, wouldn't you wonder about that situation too?
 
Once again, I am not particularly defending Easyway  I am saying that things happen.  I was burglarized in MX in one of my fav places to stay...chit happens.  Partially our fault.  We flashed electronics on the beach and didn't lock our purses in the safe or in the bedroom with us. There was no way for anyone to know that someone would slide a child thru a 10" transom window but they did.  Did it deter me from staying there again, NO.    The owners did everything possible to secure even the remotest possble entry point and bolted the transoms shut... and chit happens.
 
I am sticking with the company I've done business with for years.  Easyway.  If it was not a good experience for you, try someone else for a change.  But please everyone don't panic about your reservations with Easyway.  I always double check via email or phone about 48 hrs prior to landing just to make sure my reservation wasn't lost in the flood.  Be sure to do the same. 
 
 I did recently rent a car when flying to PHX and it did no good to call and confirm 24 hrs prior with Hertz.  Didn't get the car I reserved.  Cost was higher.  Only to discover I was given the wrong keys after I walked 2 blocks to the rental lot with my luggage.  Called in and was told they would be right out.  30 minutes later I finally took the cheap ass car I didn't want cause that was they keys they gave me.  They they tried to charge me the upgrade fee!  I have $75.00 worth of Hetz coupons if anyone wants them.  They don't work in MX and my WORST car rental experience in MX was Hertz.  The next was Budget.
 
D@C and Beachy, its always good to bring attention to problems and praise via the power of the people as deemed worthy.  I'm sure Easyway wants to provide excellent service and they don't know if no one tells them!
#33
D@C
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RE: Easyway NO WAY! 2013/04/10 01:01:36 (permalink)
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Hi Twirley B, Long time no see, hope you are doing well. Like you, and a lot of other Loco Gringo's I have used easyway for years. and have been happy with there service. I also no that last month was busy and it was possible that I just might not get my car..The no show was not the reason for this review. It was the lie's that followed, The hotel called for me, and then I called, I was told the car was on the way and to wait. I also passed this info to another couple waiting at the hotel. I also have e-mail from easyway telling me they would take care of it.
If they would have just told us they didn't have any cars, that would have been the end of it!
Years ago because of reviews on Loco Gringo I started using easyway. After 15 trips to the Roo I still read the reviews posted. If a mistake is made , and my car is a no show , I can except that, but I will never except a lie from a company that I'm doing business with. And yes I no the saying , they don't do things in Mexico like they do in the States. A lie is a lie, and it dose not matter what country your in!!
I'm not going to talk about this anymore, easyway got the message. Let's see what they do now, I can't wait to read the reviews!!!!!!!!!!!!1
#34
Scott in Akumal
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RE: Easyway NO WAY! 2013/04/10 09:16:44 (permalink)
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You know, I've heard of a few these happening here locally with Easy Way lately, and they all seem to be coming out of the Playa office. No one seems to have major problems renting at the airport. Just my 2 cents ;) Rent at the airport.

Scott Brown
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Stuck in paradise: 30 years and counting...
#35
Scott in Akumal
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RE: Easyway NO WAY! 2013/04/10 12:14:32 (permalink)
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D@C
I would highly recommend you keep following up those guys at Easy Way until they get back to you. They should really make it right for you, but I also totally understand if you're simply done with them!

Scott Brown
Locogringo Vacation Specialist and Local Photographer
Stuck in paradise: 30 years and counting...
#36
petemilinazzo
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RE: Easyway NO WAY! 2013/04/10 13:53:14 (permalink)
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Hey for what it's worth after reading these posts on Monday I emailed Jesus asking if everything was set for my 4/24 rental. He assured me it was and said he too had read the posts and admitted to not being perfect and that mistakes happen. I've been using Easyway for 7 or 8 years and will stick with them gong forward. I will let you know how it went after settling in.

Newport Pete
#37
FinsUP
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RE: Easyway NO WAY! 2013/04/10 15:14:57 (permalink)
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With the exception of one time, we have always rented with Easyway, and we rent for the month of February. We have yet to have a bad experience. Well, last Feb, 2011, our car broke down just before the ramp up and over into Akumal Pueblo, so we called Easyway, and they came down from PDC with another car for us, and our wait was under 40 minutes.

This year, we rented again with Jesus, and happily we got a brand new Tiida - it only had 1200km on it. A beautiful little car and hopefully we'll get the same quality car next February.

Last November, I had a car for 9 days and they brought me down an automatic from Cancun, to their Tulum location. It wasn't the best of cars, but it worked. A couple of lights on on the dashboard, but I put the fear of the 'wrath of Jan' on them and was able to phone and/or text Gaudy if I had questions. They also used the car to drive me back up to the airport when I left....they did it for free, so naturally I tipped the young guy well!

#38
Tamie
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RE: Easyway NO WAY! 2013/04/10 16:15:14 (permalink)
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I also emailed Jesus. Our trip is in 6 days, so I had already planned to confirm our reservation before our trip. I've sent 2 emails in the past 5 days, and I still haven't heard back from him. I am really getting concerned. I want to stick with Easyway because there were a number of reasons I chose them in the first place. Also, Jesus was so kind and helpful in previous email conversations. I am hoping this is just a mixup and I will hear back from him soon with confirmation.

I did check a few other rental companies and the pricing is comparable. I'm not giving up on Easyway yet, but I'm afraid I will have to soon if I don't hear back from them soon.

 
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#39
swordfish
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RE: Easyway NO WAY! 2013/04/10 21:45:11 (permalink)
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Glad I saw this post as it reminded me to reserve a car!!!!! Of course I reserved with Easyway because of the excellent service EVERY time in the past. D@C I am sorry for your what happened to you, but I rented from the "other" place once and got shaken down for "scratches", "low gas", etc. - all things you will never hear about at Easyway.

I understand how you feel after being lied to, but I think you will find in the long run they are an honorable business - I know I have.

Sword

#40
D@C
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RE: Easyway NO WAY! 2013/04/10 22:36:35 (permalink)
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swordfish. I have also had the excellent service from easyway, but that didn't do me a damn bit a good on this trip!!!!!!!!!!!!!!!!!!!
And this is the trip that has been reviewed.
#41
Akumal GanG
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RE: Easyway NO WAY! 2013/04/10 23:37:37 (permalink)
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I guess it takes one bad experience to make or break the trust we've always had with any company we've all dealt with historically.

One year ( in the past 7 years) we rented with cancunrentacar.com in Playa and it was a disaster. All other 6 years we rented through Jesus with Easyway. I have always rented with Easyway since that Playa Del Carmen "event".

I have been treated like a queen with Cancun Easyway. hahaha Not that I am anything special...but Jose, Jesus, and other staff all treat me that way. The car we reserved is as guarenteed and we never have a problem at the airport or on departure. Most times we've been upgraded without additional cost and I never have to worry about additional charges for "whatever". We always do zero deductible.

In fact, one year, my DH left his sunglasses in the rental....when the driver was taking us back to the airport, Jose called the driver and said we left sunglasses in the car. The sunglasses were not prescription and were really cheap, but our driver pulled over to the side of the road ( 307) and ran across that CRAZY traffic just to bring back my DH's sunglass'es. OMG that was so not worth the risk of life or limb. BUT we do tip graciously [:)]

Sorry for the long disertation on how great I think Easyway is...but like I said...it's all about trust. I will always use Easyway until they make me use someone else.[:D]
#42
TwirleyB
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RE: Easyway NO WAY! 2013/04/11 09:23:27 (permalink)
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Tamie, here's the US number for Easyway.  Sometimes I get thru on it and sometimes not.  Emails get buried.   1-877-640-3279.  I have the strait MX # if you have any problems getting thru on this US#.
#43
Tamie
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RE: Easyway NO WAY! 2013/04/11 17:42:30 (permalink)
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Thank you, TwirleyB! I just spoke with Fernando. They do have me set for Tuesday, which eases my mind a lot! Thank you for the number, I had planned to call this weekend, but that made it so much easier and I can relax now.

 
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#44
gary1p
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RE: Easyway NO WAY! 2013/04/12 08:31:13 (permalink)
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i rent from easyway 4 times a year..they have been great!



#45
D@C
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RE: Easyway NO WAY! 2013/04/12 10:46:32 (permalink)
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My last reply on this!!!!! Same goes for us. We rent from easyway often, somtimes more the twice a year! Not once did we have a problem, until now. How we we're treated in the past is the reason we have continued using easyway. THIS WAS A REVIEW OF WHAT HAPPENED ON THIS TRIP!!!! We stayed at ABR for 12 days on our last trip, we talked with easyway 3 of those days Slill nothing was done to correct there MISTAKE. I am hapyyy for all that have had No problems with easyway! I am not one of those members any longer!!
Easyway did not spoil our vacation, we just lost a few hours. The rest of our trip was great!!

ABR was the best i have seen in YEARS. GOOD JOB ABR!!!!
#46
txgal
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RE: Easyway NO WAY! 2013/04/12 10:55:32 (permalink)
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And all this still doesn't explain why my car rental more than doubled when I added 2 days. Making the reservation for 9 days instead of 7 more than doubled the price and the original price was more than I paid last year for 7 days too. So .....

does anyone know of another company that I can check into that I can rent in Cancun and return in Playa ?

Suzanne





#47
Bennett_L
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RE: Easyway NO WAY! 2013/04/30 13:02:15 (permalink)
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I recently returned from my trip to HMB/ Akumal. We rented a very compact, bare bones (manual transmission, no radio) car from Easyway Car Rental. Just before we got to Akumal, I read a few negative posts about Easyway, but my experience went flawlessly. They were at the airport when and where they said they would be, charged the amount they had agreed to before I came, and wasted no time getting me back to the airport when I returned the car. I will definitely use them again.
#48
Roadie
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RE: Easyway NO WAY! 2013/05/04 16:08:52 (permalink)
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This was enough to make me uneasy so I just booked our car with Cancun rent a car/Caribbean rent a car. As we are picking up at Cancun airport hopefully everything goes ok. This family vacation is for me to unwind after a very stressful period so I don't need anything to go wrong!
post edited by Roadie - 2013/05/04 16:09:16
#49
shellsway2003
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RE: Easyway NO WAY! 2013/05/04 16:58:02 (permalink)
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if this was enogh to make you uneasy it shouldnt if you read it all there are no problems with the cancun office is the playa and tulum offices that deliver to your condo or resort after you have arrived!! we have used easyway for years and just call and confirm on the phone the day before we leave and have never had a problem yet!! we will continur to use them for all our trips.
#50
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