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Help contacting LocoGringo - 2/12/2013 7:34:13 PM

inakumal

Posts: 2
Joined: 2/12/2013
Status: offline

Hello,

Last week, I booked a private transportation on the LocoGringo site. The message stated that a confirmation email will be sent in 15 minutes. I haven't received the confirmation. I also sent an email to reservations@locogringo.com asking to confirm my reservation but haven't received a reply. I checked all possible junk email folders. We have never had problems with not receiving emails. We are arriving on Saturday after 7 PM and I still don't know whether we will have the transportation and where to find the car. Our company of four have two children and a disabled person with limited mobility. Any help would be appreciated.

Post #: 1

RE: Help contacting LocoGringo - 2/12/2013 7:40:17 PM

Beachey

Posts: 4362
Joined: 3/31/2005
From: CaLGary
Status: offline

Don't panic stay cool, Kay and Gary monitor this board constantly and they will reply to you as soon as they see this message. They really do care about their customers and won't leave you hanging!!!
I know it's easy for me to say these things as it's not my money on the line, but I have been dealing with them for years and I speak from experience.

I'll see what I can do for you in the meanwhile!!!

Okay, the LG emergency response network has been activated and you should hopefully be hearing something from LG tomorrow.

< Message edited by Beachey -- 2/12/2013 7:54:06 PM >

_____________________________

You can't drink all day if you don't start early!!!

Got Er Dun!!!

Post #: 2

RE: Help contacting LocoGringo - 2/12/2013 8:08:57 PM

shape shifter 47

Posts: 10066
Joined: 9/27/2005
From: St. Louis Area..Northern Roo...
Status: offline

Also check your Spam folder....

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gary "coolerman" & martha
Banking off of a northeast wind, sailing on a summer breeze

Post #: 3

RE: Help contacting LocoGringo - 2/13/2013 9:12:48 AM

Amy

Posts: 103
Joined: 10/21/2010
Status: offline

No worries. I received your order on Feb 4 and processed it. DO NOT PANIC. Your driver will be waiting for you at the airport. I will send you a new confirmation from a different email address in case there is some problem between your email address and our email system.

Post #: 4

RE: Help contacting LocoGringo - 2/13/2013 10:46:34 AM

Beachey

Posts: 4362
Joined: 3/31/2005
From: CaLGary
Status: offline

There ya go, all's good in LG Land once again. Hope you have a wonderful trip, and please do come back here and tell us all how it went for you. We all love to read about others trips to paradise.

Oh by the way "Welcome to Loco Gringo"!!!!

_____________________________

You can't drink all day if you don't start early!!!

Got Er Dun!!!

Post #: 5

RE: Help contacting LocoGringo - 2/13/2013 9:47:09 PM

inakumal

Posts: 2
Joined: 2/12/2013
Status: offline

Hi Beachey,

Thank you very much for activating the emergency response network. It worked! I have received the transportation voucher.

It will be our fifth time in ABR. I tried to suggest another place for this vacation but my family expressed a firm 'NO!!!'. Hope the construction does not ruin our image of Akumal.

Thank you again.

Post #: 6

RE: Help contacting LocoGringo - 2/13/2013 10:30:41 PM

Beachey

Posts: 4362
Joined: 3/31/2005
From: CaLGary
Status: offline

De Nada, you are very welcome!! It is the very least we can do for each other to be sure one has a wonderful vacation. I know others would do the same for me, so I try do the same.
Glad it all worked out. Please let us know how your vacation was and give us that trip report!! We all live vicariously through them!!!

ps; Tell Wilbert, Timhy, Carlos, and the rest of the crew I said 'Hey" and will see them in May!!!

BTW your family is obviously very sharp and on the ball if they will only accept Akumal as their only destination!! Congrats on raising such a smart brood!!!

< Message edited by Beachey -- 2/13/2013 10:41:19 PM >

_____________________________

You can't drink all day if you don't start early!!!

Got Er Dun!!!

Post #: 7

RE: Help contacting LocoGringo - 2/14/2013 8:22:52 AM

OmahaBruce

Posts: 185
Joined: 12/15/2012
Status: offline

What an awesome community. I knew there was a good reason to join this group!

Inakumal, have a wonderful trip. We'll look forward to your TR.

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