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Live @ oasis Tulum - 2/8/2013 7:26:45 AM

tdonner

Posts: 28
Joined: 8/2/2012
From: Rocky Mountain House,Alberta
Status: offline

Well after being terrified about all the bad trip reports we have been here for 3days now and this place is not at all what people have been saying.it is beautiful!!!!!! Rooms are nice food is good and staff is awesome, no sewer smell can't say much for the casa club side but to me it looks just fine and a shuttle is running back and forth all day just ask and they will be right there to get you.we are in the oasis Tulum side not the grand but seems like all the grand come to our side anyway so not worth the upgrade to me!! Much nicer than oasis cancun or oasis palm beach if you can handle staying in any super 8 hotel in Canada you will do just fine here ,if you are a Hilton kind of person maybe not! If west Edmonton mall is considered run down well so is this we tried to upgrade before we left to the grand side and it was 1000 extra very glad we didn't trow that money in the garbage to get 2extra alacarte .sorry my spelling and grammar sucks.anyway the place is awesome the wi if is 30 bucks for 5 days snorkelling is good lots of urchins but akumal is only 2 km if that.entertainment staff is great night shows are great and staff came up to s 3 times already to ask if everything is ok.well I hope this eases some people's mind I can answer questions if you have any fire away!!!!!!!!

Post #: 1

RE: Live @ oasis Tulum - 2/8/2013 7:59:31 AM

Angel_eh

Posts: 6
Joined: 1/12/2013
From: Ottawa, Ontario, Canada
Status: offline

Oh Thank you for the live update! We are terrified! We are booked on the Grand side....we booked before it split and we wanted access to the rooftop bar and infinity pool as well as ocean front. Everyone on TA are wondering about the bracelets.....it seems like there are many different colours and we are not sure what they mean and what you get? I'm so happy it's not a disaster like all the reviews are saying! Have fun!

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Post #: 2

RE: Live @ oasis Tulum - 2/8/2013 8:48:28 PM

Noodle Lady

Posts: 46
Joined: 2/7/2012
From: Lake Wildwood (nr Grass Valley) Norcal
Status: offline

Thank you for the update. I love this resort - we were there for the reopening in November and are going back in May. I do have a question - has the little pier been repaired and do the Oasis Tulum people have access or do you have to be in Grand Oasis? I was so surprised to hear all the bad reviews and the panic that just pretty much snowballed. Yes there are sea urchins out a ways and there were several guests who just ran into the ocean willy nilly without considering what might be under their feet. Well they found out. The Oasis Tulum and the ABR were the original AIs and have to be around 40 years old. Consider the salt water, hurricanes, substandard materials and construction and daily wear and tear there is no option but to tear down and rebuild some of ther buildings in both resorts. The recent bad reviews I've read seem to come from disgruntled guests that seem to think they are entitled to the more expensive new rooms and amenities while paying the lower rate. Also the completion date was another variable and the tour companies were not clear on that. These two resorts have always been very affordable and are on the best beaches in the area. So for you people that complain so much all I can say is go ahead and pay 2 or 3 times the price for the mega resorts.

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Post #: 3

RE: Live @ oasis Tulum - 2/9/2013 11:14:08 AM

Angel_eh

Posts: 6
Joined: 1/12/2013
From: Ottawa, Ontario, Canada
Status: offline

Noodle Lady, thanks for your post, I'm glad you had a great time and you are returning. I'd just like to clarify a few things from my perspective. I am from Canada and I am paying top dollar to stay at this resort for spring break. This is the only time I can travel so we save all year to spend an incredible amount of money for one week in the sun. I think the main reason that many of the recent reviews are disgruntled is because the resort split in two. I really think this could have been rectified by allowing the people that booked before the split to have full access like they paid for. If someone books now, knowing that there are TWO levels and they book the lower level and are unhappy....well that's unfortunate.

As far as people complaining about the rocky beach or sea urchins.....they must not be snorkelers....to me this means paradise! All I want is to get what I originally booked......access to the entire resort. I have already stayed at the huge Bahia next door and I prefer smaller resorts. I picked this resort for the location. I'm sure once we get past the this huge transition of the resort....we may have better reviews. Let's hope. On the bright side....lots of people are jumping ship, it may be less crowded!

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Post #: 4

RE: Live @ oasis Tulum - 2/9/2013 3:16:37 PM

Noodle Lady

Posts: 46
Joined: 2/7/2012
From: Lake Wildwood (nr Grass Valley) Norcal
Status: offline

Hi Angel - You should be just fine - your reservation is for Grand so that's what you would get. You will have a wonderful time and the snorkeling is awesome. A bit of dead coral rubble the first 5 feet or so after that easy snorkeling and great visibility. Urchins are a bit farther out, lots of fish and stuff. For anyone having a concern on what side they're booked on, I would recommend they contact their tour company to clarify. Anyway you should be good to go!

< Message edited by Noodle Lady -- 2/9/2013 3:24:17 PM >

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Post #: 5

RE: Live @ oasis Tulum - 2/10/2013 7:24:49 AM

tdonner

Posts: 28
Joined: 8/2/2012
From: Rocky Mountain House,Alberta
Status: offline

Hi all yes the pier has been fixed and as far as bracelets I don't know you see orange purple and black and gold don't know but I will ask,anyone can go to the pier.the staff is top notch at the buffet they help you in and out of your chair,water is always full and they come around the resort steady and ask if everything is ok and can I get you anything.

Post #: 6

RE: Live @ oasis Tulum - 2/11/2013 2:54:25 PM

SLEASJ

Posts: 78
Joined: 1/6/2012
Status: offline

Thank you!! Thank you!! This was exactly what I needed to hear! We were stressing a little too after seeing all the bad reviews, but we're hoping for just what you are reporting! We did upgrade to an ocean front room, but not the Grand. Looks like that will be just fine for us. One question for you though....beach volleyball? Please tell me that's not a Grand only thing!! I will say the whole split resort thing doesn't seem like the best, but as long as there is sun, beach, and beer...I'm happy!

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Post #: 7

RE: Live @ oasis Tulum - 2/11/2013 3:28:54 PM

Angel_eh

Posts: 6
Joined: 1/12/2013
From: Ottawa, Ontario, Canada
Status: offline

Hello tdonner, is there any way you could find out the email address of the hotel and or a phone number. We would like to contact the hotel directly to see what our package is....Sunwing doesn't seem to know anything!

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Post #: 8

RE: Live @ oasis Tulum - 2/14/2013 6:26:27 AM

tdonner

Posts: 28
Joined: 8/2/2012
From: Rocky Mountain House,Alberta
Status: offline

Sorry angel I
haven't found out yet but I will.the beach volley ball is for all guests we are still here for another day and I would definitely return.going snorkelling with the turtles today I hope it's not to windy as it has been the last 2 days.

Post #: 9