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RE: About Loco Gringo/The Booking Site - 10/24/2011 9:59:35 PM
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xelgoer
Posts: 13750
Joined: 2/27/2007
From: Eugene, OR
Status: offline
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Last year, I got a chunk of change back from taxes and a bunch of friends I hadn't met (in person yet) were all talking about going to Akumal on the LG boards. So I talked to one of those friends I hadn't met yet and we worked out me staying with her at the ABR. She had already booked through Loco Gringo. So, we asked Loco Gringo if I could be added to her accommodation and they worked it all out. All I had to do was call up and give my credit card number and VOILA. It was one of the best vacAtions of my life and I met some of my best friends there. Not sure I ever thanked Loco Gringo properly for theextra miles they went for me, but HERE IT IS NOW.....
THANK YOU, KAY ET AL
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Statistics show, people who have more birthdays, live longer!
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RE: About Loco Gringo/The Booking Site - 11/16/2011 9:57:07 AM
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rucruizin
Posts: 1963
Joined: 1/7/2010
Status: offline
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I'm anxiously awaiting a reply from them right now. This is not happening fast enough to keep me from going crazy!
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It is, what it is.
It becomes, what you make it.
Make it spectacular!
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RE: About Loco Gringo/The Booking Site - 11/18/2011 10:09:12 AM
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heatlw
Posts: 422
Joined: 12/8/2010
From: GTA - Ontario, Canada
Status: offline
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I needed to make changes to my booking this year, and Scott + the team at LG have been absolutely amazing.
I even used the 'live chat' option to ask a question and that was a great experience as well.
Can't wait to get there, to my ABR..............
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RE: About Loco Gringo/The Booking Site - 12/11/2011 8:29:33 PM
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CaptainEirik
Posts: 68
Joined: 9/28/2011
From: Up Near the Pole Where the Penguins Patrol
Status: offline
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quote:
ORIGINAL: Tortuga Tom
Our last 6 trips have been thru LG and they've been flawless. They really shine when problems crop up (like hurricanes ) and changes need to be made quickly. Absolutely awesome customer service.
That is what it is all about. Anyone can be nice before the sale is made, but if problems crop up, that is the real test.
We had a smidgen of an experience, When it came time to leave from the Reef, about five minutes 'till our transfer was supposed to arrive, a minivan pulled up, and it was a lady from LG. So she was right there making sure that everything went smoothly, even when we were leaving. Well according to my watch, the transfer van showed up on the minute that they were supposed to.
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Captain Eirik
Yes, I am a pirate, 200 years too late... The cannons don't thunder, there's nothing to plunder...
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RE: About Loco Gringo/The Booking Site - 12/11/2011 8:42:50 PM
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CaptainEirik
Posts: 68
Joined: 9/28/2011
From: Up Near the Pole Where the Penguins Patrol
Status: offline
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quote:
ORIGINAL: Kitchop
We've booked accommodations in Akumal six times now through LG and wouldn't consider booking any other way when coming to the area that LG covers. I only wish they covered Isla Mujeres and Cozumel too. We've done both AI and non-AI through LG. Our favorite place to stay is non-AI: HAC.
I think LG is a prime example of what a customer/service-based business should be. They are absolutely awesome in the service they provide. They're accessible. They communicate with us quickly. We've always gotten exactly what we wanted. And twice when there were sudden emergencies (the fire at ABR and emergency surgery at home), LG rocked in how they handled it, both times making very stressful situations into no problems.
I totally agree .
We originally booked an AI, and did it on our own. But we started reading, between the lackluster reviews of the place we were thinking of, and the helpfulness of the LG staff, we decided to cancel our original booking. One of the great things is having the pictures to know what everything looks like, no guessing.
There were no worries once we arrived in Cancun, and we won't be booking with anyone else when we go back!
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Captain Eirik
Yes, I am a pirate, 200 years too late... The cannons don't thunder, there's nothing to plunder...
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RE: About Loco Gringo/The Booking Site - 2/1/2012 4:36:19 PM
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mushmorten
Posts: 12
Joined: 3/14/2005
Status: offline
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Couldn't agree with Wifey more !! Cindy at Loco Gringo Reservations was awesome !! She responded to all my emails very quickly and helped me in any way possible.
You won't go wrong with them. Here's their address: reservations@locogringo.com
Good Luck !!
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RE: About Loco Gringo/The Booking Site - 2/12/2012 10:51:31 PM
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HurricaneEmily
Posts: 582
Joined: 2/5/2012
From: Eugene, Oregon
Status: offline
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My Facebook post reply to: "How do I book with ABR?"
< Message edited by mizgarrett8 -- 2/12/2012 10:53:37 PM >
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“To forgive is to set a prisoner free and discover that the prisoner was you.” Lewis B Smedes
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RE: About Loco Gringo/The Booking Site - 3/8/2012 10:53:13 PM
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netman
Posts: 92
Joined: 9/6/2011
From: Prince George, B.C.
Status: offline
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I dealt with Loco Gringo for this years trip as Westjet did not do an AI to ABR. I booked the ABR as well as the airport transfers and everything was flawless and painless. Everything was responded to quickly and professionally. I would not hesitate in the least to use them again.
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RE: About Loco Gringo/The Booking Site - 5/18/2012 9:50:58 AM
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TexasDan
Posts: 254
Joined: 6/23/2011
From: Spring, TX
Status: offline
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I've always gotten responses within 24 hours. How long has it been?
quote:
ORIGINAL: PamF
Any ideas on how long to get a response on a reservation request submitted via the 'reservations' tab?
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Wedding Trip Report - 2012
Engagement Trip Report - 2011
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